Viewpoint Review

The Viewpoint eDiscovery platform delivers a flexible approach to legal and compliance document review with sophisticated analysis designed to help manage litigation, investigations, and compliance matters beginning to end. Within the Viewpoint umbrella exists a web version, and two on-prem legacy programs: Review and Processing. Our browser-based Viewpoint product is meant to fully replace our legacy products, but it will be a long process to bring feature parody to Web.

Viewpoint Review is our most used, yet most outdated product. While Web's features are brought up to date we need a UI redesign to retain current users, and bridge the gap between the interfaces of Review and Web. You will notice Viewpoint Review does not directly reflect the exact LCA UI Guidelines. We are working with an outdated tech stack and limited resources, so I altered the established guidelines to create a UI that would work within these limitations while taking less time to develop so we can focus on our newer product.

Problems to be Solved

When considering the old product UI there were user pain points as well as design failures that needed to be addressed. Examples of the old interface below reflect the following problems:

Interface design is outdated.
Styling does not comply with Conduent's branding guidelines.
Menu items, tools, and navigation are disorganized and lack direction.
Many commonly used actions are only available with right-click.

Many elements do not pass WCAG / ADA testing.
There are inconsistencies with styling, actions, and naming conventions.
Use of space is not optimal.
Organization and workflow can be confusing.

Actions Taken

Complete audits to target design inconsistencies and accessibility problems.
Create user flows and wireframes to target workflow and layout issues.
Organize and clean up navigation and action menus.
Determine which action items are most used and give them visual hierarchy.

Create and present prototypes to POs, stakeholders, and lead developers, to update based on constructive feedback.
Document all design alterations to be included in epics to assist developers.
Perform a final audit after QA to ensure design execution accuracy.